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Dear Sir or Madam,
No summer slump for us: the development department is working full speed on version 3 of the Clarity Communication Center, the technology basis of our innovative telephony solutions for call centres and businesses.
Read more about this topic in the July edition of the Clarity newsletter:
We wish you a pleasant reading experience
Your Clarity AG
Product Development: Clarity Communication Center Version 3 Almost Ready
 The 3.0 version of the Clarity Communication Center is set to launch in late summer. Using new telephony hardware, it promises even more flexibility than the current version. True to the motto "all good things come in threes", the refinements refer primarily to the conferencing functionalities, predictive dialling module and the context-related telephone display.
The Clarity Communication Center combines the telephony infrastructure of a contact centre or a corporate switchboard on a single software-based platform and serves as the high-powered foundation for the integrated voice communication solutions for Clarity call centre and business telephony. (more)
Further information:
 A new, optimised procedure has been introduced for potential clients and partners wishing to contact Clarity for the first time: On the How to find us page you can simply select the nearest Clarity office or sales partner and send them a message using a web form. This will be answered as soon as possible by the responsible contact - by phone or email, depending on the type of inquiry.
This guarantees rapid and competent response to inquiries.
 Telephone self-service continues to be on the upswing. That is the conclusion of the Global Contact Center Benchmarking Report 2008 published in May by Dimension Data. Voice recognition does not yet meet the same positive acceptance as IVR-based self-service functionalities - but that is only a matter of time.
The adaptability of technical solutions to changing business processes is a big issue, making the shift towards open standards and IP-based technologies a lead trend.
Platforms for speech dialogue like the Clarity Speech Edition that support all modern dialogue techniques and provide full flexibility - for instance in the choice of voice applications and the integration of input and output systems - cater perfectly to growing demand for efficient and adaptable solutions. (more)
Further Information:
 As part of a cooperative project to build up a web-based Knowledge Management System in the field of stem cell transplantation (StemNet), Clarity is developing a virtual auditorium. The integration of a telephone application into a web portal specifically for the exchange of information between experts in spoken language is unique among medical knowledge platforms.
Registered users can identify other users focusing on similar topics and - as appropriate to the complexity of the subject matter - invite them to take part in audio panel discussions or participate themselves. These discussions are announced in a web calendar; registered users can make a note of the dates and will be sent a reminder message.
In implementing a voice application into the KMS, the project managers - in addition to Clarity AG they are MHH Hannover Medical School and Friedrich Schiller University of Jena - aim to speed up the transfer of research results into the treatment of patients with haematological tumours. (more)
Further information:
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