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Dear Sir or Madam,
Here is an overview of this month’s topics:
What has Mrs. Smith got to do with your telephone costs, how can you increase the efficiency in your company and why is your life simpler, if you can be reached by everybody? You will find out shortly! Please feel free to contact us if you have any questions or suggestions!
We wish you a pleasant reading experience
Your Clarity AG
Availability – a competitive advantage: you are always reachable with Clarity
 There is one thing which many people wish for when it is hectic in the office: “The possibility to take a quick breather and not be available for anybody". This obviously doesn’t solve any problems, on the contrary. This is why Clarity AG has developed products such as the Clarity Business Edition or the Clarity Contact Manager, which enable you to be reached at any time and anywhere – if this is what you want. You alone decide whether a call should be forwarded to you, or whether a colleague should deal with it.
The best technology is, however, not very helpful if it is difficult to use. This is why great importance was attached to usability when designing the user interface of the Clarity products. The functions are very easy to understand and can often be operated with a single click of the mouse. For example, recording calls, activating call forwarding, conferencing or the integration of Outlook contacts – staying in touch with your customers and business partners is child’s play with the CTI solutions from Clarity.
We are constantly developing new availability solutions. Classic solutions for typical business processes as well as solutions tailored to your individual needs. Contact us, we would be happy to provide you with advice on how the availability in your company can be intelligently controlled!
 Fire brigades and emergency services have long yearned for such a function. Clarity is now offering its customers the Clarity Call Center Edition with a new, optional function: the fully automatic dialer allows you to call a whole battery of telephone numbers at the same time, using as many lines as you like. The caller can also play audio files and activate language menus with the help of the Interactive Voice Response (IVR) system. Target groups for this new function include fire brigades, emergency services or chemical companies who need to inform a large number of contacts about a current incident very quickly.
Further information:
 There are dialing computers – and there are predictive dialers: quick dialing saves time and facilitates the work of a call agent. However, it only becomes exciting and interesting from an economic point of view with an intelligent predictive dialer. Clarity AG has once more come up with a number of interesting ideas for its module in order to improve the utilization of call center capacities. Tried and test options have however be maintained: the Clarity predictive dialer goes through its list while the agents are making their calls; it is capable of both fax and answering machine recognition and eliminates engaged numbers or numbers which can not be reached.
According to Christoph Pfeiffer, chairman of the executive board of Clarity, the number of contacts which are forwarded by the recently optimized predictive dialer has been increased by further 10%, a real competitive advantage for call centers. A newer, more complex algorithm uses statistical values to determine when and to whom the next caller will be forwarded. And if a caller should be on the line before an agent can accept the call, an announcement is played or – depending on the requirements of the customer – the call is dropped. The latter should obviously only occur in rare cases as the person being called could consider this harassment – the dialing behavior can therefore be individually configured in line with the address quality and campaign requirements, therefore enabling optimum results to be achieved.
 When Mrs. Smith’s housekeeping allowance is insufficient, she starts to keep an account of income and expenditure, compares offers and cuts unnecessary costs. If companies would follow a similar strategy with regards to their telecommunications costs, they could reduce their expenditure by a whopping 30 percent. This was the result of a recent study by the Aberdeen Group. Complex telecommunication is obviously much more sophisticated than housekeeping. It encompasses a diverse range of areas including facility insurance, expenditure on data security, service, personnel costs and much more. The analysis is however worthwhile, when taking the high costs related to company communications into consideration:
- Creation of a centralised inventory of corporate assets, services and software
- The involvement of various departments at the executive level
- Technological tools for telecom contract negotiations and enforcement
- Automated billing, invoice reconciliation, exception reporting and dispute resolution capabilities
- A consistent workflow to move personal cell phones to corporate accounts
The entire survey can be purchased by the aberdeen group.
Contact us to find out how you can save costs with a telecommunications solution from Clarity. We look forward to hearing from you!
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