Dear Sir or Madam,

Here is an overview of this month’s topics.

• Mobile phones become a part of your telephone system: Clarity Communication Center now with Mobile Server
• Two new call center agent features for you:
  New user interface and service level display
• From preview dialing to campaign fine-tuning.
  The November case study "Complete call center solution"
• Book review "Morgen komm ich spaeter rein".
  We have three copies to give away – why not take part!
  

Mobile phones become a part of your telephone system: Clarity Communication Center now with Mobile Server

Permanent availability, mobility and service are competitive advantages that no company should be without. Wouldn't that be something for you? Especially when the technical realization is as simple as the method provided by the new Clarity Mobile Server: with this solution, your employees’ mobile phones – or even their private fixed network phones – can be used as if they were a part of your company telephone system.  Whether on the road or in the home office, you can always be reached and fully connected to your company’s telephone system. With the Mobile Server, your employees can also make use of the following functions on their devices: conferencing, call waiting, call holding and call disconnection. Another important aspect is surely also the clear allocation of telephone costs: company calls are handled by the company’s telephone system, meaning the list of individual calls made can therefore be dispensed with; this reduces the administrative workload considerably which, in turn, reduces your costs. And it obviously looks more professional and serious to your customers when the company telephone numbers are displayed, even when employees are using their private telephones. The Mobile Server will allow you to do more, we would be happy to advise you!

More about the new Mobile Server

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Two new call center agent features for you:
New user interface and service level display 

A customer survey, which we completed this year, brought a number of wishes to light. Clarity’s development department has now dealt with the items on the task list one by one.  In order to help you improve call center efficiency, we have added a "service-level" display field to the user interface. Your agents will now be able to view at a glance how well the current campaign is being served. If this campaign is already fully covered, your agents can simply move to the next campaign. This mode is useful for both auto and predictive dialers. Another change, which will surely be of interest to you, relates to prompts and input fields. The form design and input fields are even more ergonomic. The new design has less input fields and the improved layout increases the efficiency of the call center even further.

Clarity Call Center Edition

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From preview dialing to campaign fine-tuning.
The November case study "Complete call center solution"

Depending on the specific remit, the conception and implementation of a telephony system with PBX functions or a call center solution can turn into a very complex project. A challenge that we, with our many years of experience, would be happy to solve for you. An interesting project will be presented in the following case study.

A call center with a complex range of services: The company "exciting communication GmbH", with headquarters in Dreieich (near Frankfurt, Germany), specializes in the design of high quality call center processes for different sectors; the range of services comprises both outbound and inbound campaigns. In order to cope with the complex demands of the customers, "exciting" requires a telephony infrastructure that can be adapted quickly and flexibly to the respective tasks.  

Case Study download:

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Book review "Morgen komm ich spaeter rein".
We have three copies to give away – why not take part!

It’s a paradox: on the one hand, we are pleased about the blessings of modern telecommunication technologies, which make lots of things more flexible and more mobile – or rather, could. Companies exchange data across continents, hold videoconferences and let people in India develop their software. On the other hand, we travel to the office each day (in order to use the PC in the office to communicate with the rest of world) and complain about the impact which the daily commute to work has on people, the environment and the economy. Markus Albers, author of the new book "Morgen komm ich spaeter rein" (I’m going to come to work later tomorrow), analyses the current situation in companies and then uses his concept, "Easy Economy", to present successful alternatives and valuable tips which show companies how they can organize their workplaces in a more humane, more flexible and more mobile manner.

We are giving away three copies of this new book. Simply send us an e-mail to newsletter.feedback@clarity-ag.net with the following subject line: "Morgen komm ich spaeter rein", you will then be entered into the prize draw. Entry deadline is the 14. November 2008. The judge’s decision is final. We would be happy to provide you with further information on how you can increase mobility and flexibility in your company with our Home Office and Mobile Server features.

contact us for more information

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