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Dear Sir or Madam, It’s nearly time. CallCenterWorld will open its doors from the 17.-19. February. Everyone who is anyone in the telecommunications sector will be there to provide information on the latest trends and technologies. We would be happy to provide you with some free tickets for this event, if you haven’t got any yet.
This month we are giving away another new book, this time on the subject of making successful phone calls. Furthermore, we will be presenting a new case study and revealing how you can reduce costs with a simple trick: This is possible thanks to the new Clarity Business Client 1.3, which can reduce your telephone costs drastically and help improve the communication between your subsidiaries!
Here is an overview of this month’s topics.
We wish you a pleasant reading experience
Your Clarity AG
New functions for the new Clarity Business Client 1.3: Cost-cutting corporate communications – worldwide!
 Companies operating in multiple locations often incur high communication costs. These could be a result of the direct telephone charges or the costs related to national and international calls and conferences. The new Clarity Business Client 1.3 reduces costs and increases efficiency. Your telephone servers at the respective locations are connected via the Internet and communication takes place as if they were all linked to a common local telephone exchange. The Business Client also allows you to view the status of the telephone of the person you are trying to contact, directly on your computer screen. Have they redirected their telephone, are they currently taking a call or are they diverting incoming calls to their voice mail? Telephone conferences can also be initiated simply and securely with the new Business Client. You can find out more about the new Clarity Business Client 1.3 at our trade fair stand.
The head office of Hertz Autovermietung GmbH was looking for an intelligent alternative to replace its reception area, which was operated by two people and also served as the main switchboard. A solution to the “reception problem” was to be found in line with the motto: “don’t do things by halves”. In other words, callers as well as visitors should be forwarded to the desired contact person automatically … Read more about this exciting project – and the solution!
 We would like to invite you to the CallCenterWorld where you can find out about the latest trends and technological innovations. We will be presenting the new Clarity Call Center Client 2.81 as well as the Clarity Business Client 1.3, both of which include a number of new features and improvements, at our stand A4 in hall 1. Both of these clients are available as demo versions so that you can test the new features and the user-friendly front-end. We have already reserved your free tickets; these can be requested by calling us on 06172-1388-50 or by sending an e-mail to info@clarity-ag.net. You can also look forward to a small surprise when you visit our stand!
 “Ran ans Telefon!” is a strategic and practical guide that shows you how to develop a corporate telephone marketing strategy. The book reveals the methods for planning and implementing telephone-based customer support as an integral part of a marketing strategy. In cooperation with field workers, many companies, especially medium sized firms, will be able to achieve a higher level of customer loyalty and target new customers more effectively. The book illustrates the most important steps for achieving successful outbound activities and uses practical examples to exemplify this. All relevant aspects are highlighted: From campaign planning and make-or-buy decisions to employee recruitment and the development of telephone call guidelines.
We are giving away 3 copies: Simply send us an e-mail with the subject “Ran ans Telefon!” to newsletter.feedback@clarity-ag.net and you will be entered into the prize draw. Entry deadline is the 20. February 2009. The judge’s decision is final.
Good luck!
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