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Dear Sir or Madam,
In this newsletter you will find out how to create e-mails without lifting a finger and reduce your switchboard costs whilst extending your customer service to provide 24-hour support. Here are the topics this month:
We wish you a pleasant reading experience!
Your Clarity AG
Coming Soon:
Got your hands full at the moment?
Then send a voice message instead!
 Some things can be explained more easily and quickly when they are spoken. Being able to dictate an e-mail in such circumstances would therefore be a great option. Would you like to send your colleague a quick memo or add a personal note to your message? No problem, simply send a voice message.
Clarity will soon be offering a new function that will make modern communication really simple once more. It’s really easy to use: simply select the e-mail address of your desired contact via the Clarity Business Client, instead of their telephone number, and leave your message. Once you have finished speaking, the Clarity Business Client forwards an e-mail with a sound file attachment (in the WAV format). Would you like to find out more about the voice message function? Don’t hesitate to contact us, we would be happy to assist you!
More Information:
 Clarity became an official member of the Bundesverband Telekommunikation VAF (the German Telecommunications Association) on the 1. April. The association represents 230 voice and data communication solution providers. Clarity, as an associate member, is one of 20 companies that concentrate on the development of telecommunications solutions, which are then sold by solution providers.
Membership in the “VAF” is just one of many steps that Clarity AG is taking in order to be able to present and offer its products and solutions to a wider range of customers. The new partner concept will allow Clarity to fulfill market demand for more intensive advice as well as real-time services and customer proximity. The market has changed completely due to the increasing complexity of modern telecommunications systems. “The market wants solution implementations, not product installations. And the best way to meet this customer demand is with new partners”, according to Clarity’s CEO, Christoph Pfeiffer. Further information regarding our new partners will be provided over the next few months in our newsletters.
Employee dismissals are one of the first measures that companies resort to during times of economic crisis. Such measures are not only common in large American companies, large amounts of employees are also being dismissed in Germany as well. One of the quickest side-effects is a drop in the level of service quality. There are however ways to save money, which do not affect the level of service: the Clarity Contact Manager provides you with a fully-automated telephone system that is available 24 hours a day. Excellent voice recognition, combined with the “virtual switchboard’s” high level of adaptability, ensure your customers remain satisfied. At the same time, costs are reduced considerably.
Customer loyalty is very important, especially in times of crisis, because attracting new customers costs more than maintaining existing ones. The most important task of any manager is therefore: reduce costs while maintaining the same level of service quality. An improvement in the level of service quality would obviously be even better! The Clarity Contact Manager can fulfill all of your needs in this area. The telephone system qualifies telephone calls automatically and in a friendly manner and forwards these to the correct contact person.
Ready to use in a flash
“The automatic switchboard can be added to all common telephone systems”, explained Christoph Pfeiffer, CEO of Clarity AG. “All that is needed is an ECT interface. There are therefore no major implementation requirements, the solution can be integrated into the existing telephone system easily and is ready to use immediately.”
 Although this book was published in 2004, we would still like to take the opportunity to introduce it, as it addresses the subject of the switchboard as a workplace and interface to the customer, in a particularly interesting way. The author, Rolf Leicher, has a great deal of experience in this area, something that is definitely noticeable when reading the book. Approximately 120 pages are filled with information on all of the important topics in this area, from the correct greeting to dealing with complaints professionally. Rolf Leicher uses practical examples in a hands-on manner in order to provide the reader with a secure foundation for determining the reason of the call quickly, defusing difficult situations and developing a friendly and inviting charisma.
We have 3 copies to give away: Simply send us an e-mail with the subject “Switchboard" to newsletter.feedback@clarity-ag.net and you will automatically be entered into the prize draw. Entry deadline is the 30. April 2009, the judge’s decision is final.
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