Dear Sir or Madam,

• More fun and efficiency at work: New web-based system administration tool soon to be launched
• FAQs on the current Mobile Server:
  “With which devices does it work best?”
• The Clarity tip sheet: This is how you reduce your telecommunications costs
• Book tip: “Business Process Management in Practice. Satisfying customers, increasing productivity, boosting value”
  

More fun and efficiency at work:
New web-based system administration tool soon to be launched    

This section is generally used for reporting on new products that affect the end-users. Last month’s newsletter covered the subject of improved mobility, availability and convenience for employees. However, the latest improvements will benefit the administrators. The new, web-based management interface will greatly facilitate the supervision and control of Clarity solutions – from any location.

While designing the administration interface, the developers placed great emphasis on achieving a maximum level of usability. The results are an intuitive working environment, more efficiency and, therefore, real enjoyment when working with the new management interface!

If you would like to know when the new tool will be launched during the second half of the year, or find out more about the possibilities it offers, please do not hesitate to contact us. We look forward to hearing from you!

Contact us

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FAQs on the current Mobile Server:
“With which devices does it work best?”

After presenting the newest features of the Clarity Mobile Server at the Call Center World 2009 and in our newsletter, we received the following question regularly: “With which end devices can the Mobile Server communicate? Is a special smartphone or specific operating system required?” The answer is clear: one of the special characteristics of the Clarity Mobile Server is its compatibility with all kinds of end devices. No matter whether you are using a mobile phone, desktop phone or ancient rotary dial phone, the software really does support every kind of device!

The Clarity Mobile Server is a module for Clarity telephone systems, which ensures permanent availability. Employees can use any available telephone – mobile or fixed network – as if it were part of the company telephone system. Should you require any additional information, please do not hesitate to contact us. 

More Information

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The Clarity tip sheet: This is how you reduce your telecommunications costs

People who are looking to purchase a new telephone system, generally want to achieve more than simply improve the level of service efficiency in the company. Such an investment should, above all, also reduce direct and indirect telephone costs. Our latest tip sheet reveals what you should pay attention to, when purchasing a telephone system, in order to ensure the maximum possible savings are achieved.

Download our PDF tip sheet

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Book tip: “Business Process Management in Practice. Satisfying customers, increasing productivity, boosting value”

As we never tire of emphasizing the benefits provided by the Clarity solutions in the area of corporate communication, this month’s book tip deals with this area: amongst other things, it provides answers to the following questions:
- How can business process management be used to systematically increase customer orientation, productivity and company value?
- How can business process management be implemented successfully?
- What effects can be achieved with business process management?

In professional circles, this book is known as the ultimate guide to business process management. Theoreticians will find out how laborious the path from design to implementation really is. Practitioners will learn how business processes can be implemented, controlled and optimized successfully. We have 3 copies to give away.

Simply send us an e-mail with the subject “Book tip in May” to newsletter.feedback@clarity-ag.net, and you will be entered into the prize draw. Entry deadline is the 30. May 2009, the judge’s decision is final. Good luck!

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