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Dear Sir or Madam, We are pleased to once again be able to present to you a wide spectrum from the world of telephony and communication. These are the topics:
We wish you lots of fun while discovering!
Your Clarity AG
 The German Parliament and Federal Council of Germany have passed the "draft bill for the fight against unauthorized cold calls and for the improvement of consumer protection in certain sales practices". With it, tighter limits will be set for telemarketers. Consumers are to be able to withdraw more easily from contracts concluded by telephone.
The basic changes:
- Cold calls require the prior consent of the consumer. Offenses against the ban of unauthorized cold calls can be subject to high fines.
- The suppression of caller IDs during advertising calls will be banned.
- The right of withdrawal will be extended to contracts for the delivery of newspapers, journals and magazines as well as for the rendering of betting and lottery services.
- For all distance contracts concerning services, consumers are entitled to a right of withdrawal until full execution of the contract.
- In future, when replacing an existing contract for the performance of a continuing obligation with a new one, termination of the existing contract or the authorization for this is to be made in writing.
With the Clarity Dialer Edition, you can perfectly implement your requirements - as well as all legal specifications - and be on the safe side.
 In February, the Federal Cabinet concluded: the "law for the revision of legal relationships for bonds from total emissions and for the improved enforceability of claims from investors arising from bad consultancy". With this law, investors' rights are to be strengthened and the Federal Government is expecting an improvement in the quality of consulting services. This results in new obligations for the documentation of consulting sessions for capital investment and funds deposits companies. A protocol of the telephone investment consultancy must be prepared and made available to the customer.
All Clarity solutions have the option to record and document telephone conversations and easily send them as a sound file. We are happy to provide you with further information on the recording of conversations.
 Ever since the latest publication "Gadgets and Gigawatt" by the International Energy Agency (IEA), it has become clear: if the manufacturers of electronic devices do not make some changes, the worldwide power requirement for computers, printers, cell phones and the like will correspond to the overall power consumption of the USA and Japan by 2030. However, according to the IEA, new technologies can reduce energy consumption by at least 50 percent.
Clarity's telephony systems are original Green IT from their design already - not only in their energy consumption. By definition, the term Green IT has wider dimensions. The use of all resources required in their manufacture, utilization and disposal are taken into consideration. Here, Clarity solutions can let themselves be seen:
Better Use of Resources:
- PBX and database with Clarity systems can oftentimes be operated on one single server. In some cases, the complete solution can even be installed onto one of the customer's existing servers.
- Only one infrastructure is necessary - not different network topologies next to each other.
- Free selection of end-devices, i.e. existing devices can still be used.
Less energy consumption - less CO2 emission:
- Clarity solutions such as the Mobile Server support operations from home office workstations. Employees need to commute to the office less often. Even call center agents can do their work from their home office.
- The secure and comfortable management of telephone conferences make numerous presence meetings superfluous.
We are happy to advise you on how you can save energy and resources in your company with solutions from Clarity.
 Successes or failures in life are mostly decided through our ability to communicate. There are those who are born to communicate, however, successful communication can also be learnt. "Communication is Management" is the thesis of the author Steve Shipside. Without communicative skills, we are unable to convey our thoughts, convince others or negotiate lucratively.
In addition to many communication techniques, the book illustrates what people mean when they say something. It reveals to the reader how he can make himself better understood and can come across more convincingly to others. In addition to the classical communication techniques, the book also deals with medial communication via telephone, voicemail, letter, e-mail, telephone and video conference.
Conclusion: An informative and entertaining book with 120 pages of valuable tips and suggestions. We are giving away 3 copies. Simply send us an e-mail with the subject “Book tip in June” to newsletter.feedback@clarity-ag.net, and you will be entered into the prize draw. Entry deadline is the 30. June 2009, the judge’s decision is final. Good luck!
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