Dear Sir or Madam,
Another exciting case study is available this month: this study refers to an international service provider that has been provided with a telephone solution, which can react flexibly to changes to consumer and data protection laws.
You will also find information on new and upcoming Clarity features. If you would like to find out more, simply get in touch with your local Clarity consultant or contact our headquarters in Bad Homburg.
Topics in this issue:
We wish you a pleasant reading experience!
Your Clarity AG
Agents and administrators can look forward to the Call Center Client 3.2, which is due to be released shortly with a number of interesting new features. For example:
- The user interface has been updated and can now be used more intuitively; self-explanatory icons simplify your work.
- It will be possible to operate the new release in full screen or compact mode. Compact mode saves the user having to switch constantly between windows.
- Employees will also be able to log into all campaigns at the same time. This is particularly interesting if multiple smaller campaigns need to be processed.
 The new release has already been tested by a number of our customers and was well received by the agents. We would be happy to provide you with additional information on Release 3.2 personally. We look forward to hearing from you!
This category will be used in future to inform you about new features and updates that have not been announced in “Coming Soon”. The following improvements were released recently:
New Clarity installer: In order to minimize the number of user errors and simplify software installations, the Clarity installer has been improved even further. The installer guides the administrator safely through the installation steps and asks for important items of information, in order to ensure automatic processes, such as database backups, etc., can be completed later on without any problems. It also includes scripts, which can be used to configure the automatic database backups, and requests the e-mail address of the administrator, in order to be able to inform this person about potential problems, such as memory overflows, in good time.
New licensing model: In the past, it was only possible to obtain individual licenses for entire modules. This has now been changed however, and individual licenses are now available for all system components (Clarity Mobile Server, Clarity Business Client, Fax etc.).
Login status on the telephone display: It is now possible to display the agent status (Active, Break, AWT) directly on the telephone display, even without a CTI application. This function was requested by clients who want to restrict the work of their agents to the telephones at their desks. Supervisors can still query the status of the agents via their own consoles.
Emergency mode: What should you do in the event of a fire? Leave the building obviously! However, who is going to answer your calls then? Our new “Emergency Mode” informs your callers when your employees are unable to answer calls due to a fire alarm, emergency exercise etc.
We would be happy to provide you additional information personally. Why not get in touch with us now!
 Task: the implementation of an international, homogenous call center and business telephony solution for the SAZ Group.
The marketing specialist SAZ AG, which is based in St. Gallen, is a company that specializes in the provision of global services geared towards new customer acquisitions and customer relationship management. The services provided by the company include sophisticated database and call center services. In order to be able to develop the growing business in an efficient, high quality manner, SAZ required a modern telephone system that was capable of supporting agent workplaces as well as business telephony. Another important factor for the company was the availability of open interfaces, in order to ensure the system could be connected to the SAZ frontend without any problems. Furthermore, the system was to be implemented in a way that allowed it to process and log all calls. This aspect was of particular importance to SAZ AG due to the recently amended data protection laws.
 No matter whether you are a member of senior management or the secretariat, English language skills have become indispensable in virtually all areas of professional life. The English that we learned in school is rarely sufficient, which means an English course is needed! However, we often have insufficient time to visit such courses, which generally take place during the evenings.
We recommend a concept that is constantly increasing in popularity. Audio learning! With these audio courses, language training is possible whenever and wherever you are. We particularly liked the “audio” range of products from the company digital publishing. Simply insert the CD, listen to the audio tutor and join in the conversation. The voice trainers convey the most natural form of language learning, listening and speaking, and the most important vocabulary and expressions are presented quickly and simply in short, straightforward topical sections. Our tip: simply give it a try!
We have 3 copies to give away. Simply send us an e-mail with the subject “Audio Book tip” to newsletter.feedback@clarity-ag.net and you will be entered into the prize draw. Entry deadline is the 30. November 2009, the judge’s decision is final. Good luck!
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