Appliance Server

Application Service Providing (ASP)

Automatic Call Distribution (ACD)

Automatic Speech Recognition (ASR)

Concurrent Calls

Confidence Score

Computer Telephony Integration (CTI)

Interactive Voice Response (IVR)

Least Cost Router

Mandator Capability

Mixed Initiative dialogue

After Call Work

Natural Language Understanding (NLU)

Private Branch Exchange

Predictive Dialer

Primary Rate Interface (PRI)

Skill-based routing

Speech Synthesis

Speech recognition

Speaker independent

Star-Trek-Dialogue

Telephone System

Text to Speech (TTS)

Unified Messaging (UMS)

Virtual Call Center

Voice User Interface (VUI)

Prequalification

Glossary

Glossary

In this glossary you will find brief explanations of technical terms of speech technology and telephony. If you are missing certain terms or if you have further questions, do not hesitate to ask the Clarity AG (info_cag@clarity-ag.net).

CTI

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