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18. July 2006
Call Center Monitoring via TelephoneNew monitoring function of the Clarity Communication Center / via a secret service telephone number, call center controllers and customers can listen to calls of call center agents / the new feature s... [More]
05. July 2006
Voice over IP and Conventional Technology Hand in HandDue to Voice over IP, companies don’t need their own telephone infrastructure anymore / Classical switched line based telephony still provides better performance and connection security than Voice ove... [More]
03. July 2006
Statistic-Tool analyzes Profitability of Call CentersExtension of the Clarity Communication Center with Statistic Tool / new Call Center Statistics makes it possible to have better control over telephone costs and productivity of employees / user-friend... [More]
22. June 2006
Virtual Telephone Exchanges for mid-size Companies: End of Waiting QueuesWith Telephone exchanges you cannot avoid waiting queues and its result, which is frustration for the customers / Virtual telephone exchanges like the Clarity Contact Manager offer help and contribute... [More]
30. May 2006
Automatic Counter-Inquiry on TelephoneMainova installs Voice Dialog System from Clarity / Inputs are checked in real time / Telephone and SAP Hand in Hand [More]
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