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19. April 2007
Closing Deals on the Phone: Being on the Safe Side with the Clarity Call LoggerSales by phone have many advantages but there are also some catches / Misunderstandings in the communication between call centre agents and customers may lead to problematic deals/ Recording calls wit... [More]
04. April 2007
WEKOM TeleMedia GmbH bets on the Clarity Communication CenterWEKOM TeleMedia GmbH uses the Clarity Communication Center for inbound and outbound telephony / The Predictive Dialer, a Clarity Communication Center module, ensures an optimal allocation of agents / ... [More]
02. April 2007
Clarity Business Edition facilitates a smooth migration to Voice over IPVoice over IP is a winning choice for private and corporate users / Increasingly, IT decision makers are counting on a rash transfer to this new technology in corporate telephony / Main arguments for ... [More]
19. March 2007
Voice Applications Peak in Popularity: Clarity Solutions Automate Telephony Business ProcessesIncreasingly firms and public authorities are betting on voice dialogue software / Customer focus on the automation of business processes such as the voice order process / Speedier Return on Investmen... [More]
01. March 2007
Clarity’s Statistic Tool Optimizes Business Processes in Call CentresStudies indicate call centre shortcomings in controlling and business planning / The optional statistic tool of the Clarity Communication Center, the CCC-Statistic, facilitates the control and plannin... [More]
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