19. April 2007
Sales by phone have many advantages but there are also some catches / Misunderstandings in the communication between call centre agents and customers may lead to problematic deals/ Recording calls wit...
04. April 2007
WEKOM TeleMedia GmbH uses the Clarity Communication Center for inbound and outbound telephony / The Predictive Dialer, a Clarity Communication Center module, ensures an optimal allocation of agents / ...
02. April 2007
Voice over IP is a winning choice for private and corporate users / Increasingly, IT decision makers are counting on a rash transfer to this new technology in corporate telephony / Main arguments for ...
19. March 2007
Increasingly firms and public authorities are betting on voice dialogue software / Customer focus on the automation of business processes such as the voice order process / Speedier Return on Investmen...
01. March 2007
Studies indicate call centre shortcomings in controlling and business planning / The optional statistic tool of the Clarity Communication Center, the CCC-Statistic, facilitates the control and plannin...
Displaying results 16 to 20 out of 25
