Business Telephony: Corporations gain from Call Center Functions

Clarity offers modern Call Center Functions such as automatic call transfers for business telephony / Firms achieve cost savings and enhanced customer communication

Call centers today make use of modern telephony functions that are highly superior to standard telephone systems. It has only been due to such advancements that the high number of incoming and outgoing calls has reliably yet also cheaply been processed by these call centers. In light of such developments, executive chairman of Clarity AG, Christoph Pfeiffer has pointed out that “call centers may not be the only party to gain from these advanced telephony functions, as corporations from a wide range of branches are also given the opportunity to improve their own telephony services.“

The Clarity Communication Center is a software-based telephone system containing a module allowing for the automatic call transfer that is necessary for the day to day business of service hotlines which manage incoming service requests. By means of the ACD-Module (Automatic Call Distribution), callers are connected to an available staff member from a predefined group of employees.

Firms may use the ACD as tool to gain access to specialized employees from different locations or positions. Emphasizing this point, Pfeiffer indicates that “the benefits may be seen if we consider that such workers are usually underutilized as few calls are actually transferred to them. In sum, the idea is to use such tools in order to enable firms to make the best use of their capacity.

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