Call Center Applications: Clarity and Grutzeck-Software announce cooperation

Commercial Partnership of Clarity and Grutzeck Software GmbH relating to call center applications/ First successful project combines the Clarity Call Logger with Grutzeck Software AG-VIP SQL

Clarity AG and the software provider Grutzeck Software GmbH have decided to cooperate for call center applications. Grutzeck- Software is a provider of standard software for address management, CRM and call center solutions. Clarity offers comfort telephony, telephony extension, and telephony automation on an integrated software platform, the Clarity Communication Center.

 

The first project of the cooperation includes the combination of the Grutzeck software AG-VIP SQL, which is a CRM software to handle sales processes, with the Clarity Call Logger, a tool to record telephone conversations. This solution has already been successfully implemented by a telemarketing provider in Northern Germany for outbound campaigns. The Grutzeck software AG-VIP SQL automatically dials telephone numbers and supports the call center agent with an interactive calling manual. As soon as a call enters the sale phase, the Clarity Call Logger starts automated and records the call of the agent. The recorded call was saved as a voice file and attached to the customer history. In case of need this file can be easily accessed in the customer data by the Grutzeck software. Thus the call center possesses a legal evidence of the customer order. Additionally the recorded calls can be used for staff training. 

 

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Clarity AG offers comfort telephony, telephony extension and telephony automation – from the telephone set to speech-dialog systems – all on a single integrated software platform; the Clarity Communication Center. The Clarity Communication Center helps in improving telephonic customer-service. Clarity’s customers include organizations in seven countries including India and China, which use thousands of channels to process millions of calls every month. The company headquartered in Bad Homburg near Frankfurt am Main was setup in year 2000 and employs more than 90 employees and was honored continuously in year 2002, 2003, 2004 and 2005 at the industry-sponsored competition ‘Entrepreneur of the Year’. Additionally, Clarity won the ‘National Leadership Award’ of the Economic Forum Germany and the Systems Innovation Area Award.

 

Since 1979 Grutzeck- Software stands for standard software for address management, CRM and callcenter solutions. More then 10.000 sold licenses and thousands of satisfied companies build their sales businesses on software powered by Grutzeck-Software.

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