Call Recording Functions in Call Centres: Young-Connect uses Clarity Solution

The telemarketing supplier Young-Connect Company GmbH & Co. KG from Hamburg uses the Clarity Call Logger/ The Clarity solution records the calls and saves them in WAV data format/ According to Young-Connect, saved calls increase transparency in customer communication and serve as a qualified proof/ Speedy access to the recorded calls thanks to the call center application of Grutzeck-Software

These days many organisations and companies make calls that involve critical security issues, such as emergency and sales calls. According to Christoph Pfeiffer, Clarity AG’s CEO, “sensitive call contents make the record of these calls necessary

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