Clarity Call Center Edition with a single frontend for in- and outbound traffic

The new Clarity Call Center Edition permits managing in- and outbound campaigns using a single interface.

The Clarity Call Center Edition offers everything that call centers need for the in- and outbound telephony. The platform offers the complete telephony infrastructure – from the incoming line to the working place of the agent – in one single software-based solution. This includes a modern, efficient interphone system as well as modules for the integration of telephony and IT, for an automatic call distribution, Unified Messaging and more.

In the frontend, agents simply select a campaign. If it is outbound, they can simply choose between preview and predictive dialling. If agents are working in inbound mode, an integrated search function provides direct access to the customer data already saved, so that callers receive an even faster and more efficient service.

This not only makes work easier for agents. It also permits switching flexibly between in- and outbound activities – depending on traffic levels. And, to cap it all, this new Clarity Call Center Edition reduces the administrative workload even further.

---