Clarity Call Logger: voice recording with a mouse click

How companies benefit from recording telephone calls with the Clarity Call Logger.

The telephone remains the most important communication channel for enterprise communication. However, contrary to other means of communication like E-Mails or documents, phone calls are not self-archivable. As a matter of fact, there are many good reasons for recording some of the phone calls. Let’s say, you don’t want to make cumbersome notes during a conversation or you want to record all the business critical decisions discussed on the phone during a teleconference. Furthermore, call centres can use the recorded material for training purposes when coaching call centre agents or even for preserving the evidence of concluded contracts. All of this is possible with the Clarity Call Logger software, the voice recording software solution from Clarity AG.

 

The software is easy to use. By using on the record button, the Clarity Call Logger starts recording the conversation. The software from Clarity saves the phone calls as Wave Files (WAV) on computer’s hard drive, which can be burnt on a DVD or archived with any other back up solution. The Call Logger stores over 30 additional details for every conversation saved on the system, for example: time frame, waiting time and dialled number. All of the information is instantly available and can be quickly found via built-in filter functionalities. 

 

Companies may use the Clarity Call Logger as an integral module of the Clarity Communication Centre, which is a software PBX solution from Clarity or they may combine it with their existing telephone system as a stand-alone application. This way you can connect unlimited amount of extensions to your telephone system or connect them directly to the Clarity Call Logger. It doesn’t matter which telephone system you use at the moment: be it an analogue or ISDN system or even if you decide to switch to IP telephony in the future. New connection protocols and functionalities can installed subsequently any time via software update, that’s because of the software based complexion of the Clarity Call Logger.

 

Installing and operating the software is just as simple. The Call Logger can be easily configured and maintained by the system administrators as the software runs on Windows, so the saved files can be easily shared on the network with no special expertise needed. Moreover, Clarity AG assists its customers by providing an introductory training and technical support on the phone or via remote assistance, if needed. Optionally, Clarity AG offers a maintenance agreement for the whole useful life of the product and provides a professional advice regarding any possible telecommunication related issues.

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