Clarity Contact Manager: Call Transfers via Speech Recognition

The Clarity Contact Manager is a virtual Telephone switchboard / Instead of overloaded telephone switchboards and cryptic extension numbers, have an automatic call transfer system processed through speech recognition around the clock – 24 hours a day, 7 days a week / Improved telephony service and customer communication save costs in call transfers

Imagine one of these situations that constantly repeat themselves in your day to day work life. A certain customer x wishes call contact person y at another company. Usually to reach the contact person, either the direct extension is dialled or the call is transferred through the help of a switchboard. One would expect there to be no problems in this procedure, especially considering that the customer can in the worse of cases reach the contact person through the help of a switchboard assistant. “Yet it is precisely due to understaffed switchboards or in times of extreme call traffic that this efficient transfer isn’t possible and one ends up in long waiting lines

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