Clarity Contact Manager: more than just speech software

Numerous customers use the Clarity Contact Manager as a virtual, automatic telephone exchange in their businesses. However, the Clarity Contact Manager can do much more than that. Due to innovative technology the software is easily expandable and can optimize customer-related telephony processes.

Even the regular usage of the Contact Manager offers plenty of advantages. As a virtual voice portal it can undertake almost all of telephone exchange’s tasks. Thanks to advanced speech recognition operating the calls is extensively automated. Only in rare cases, when the speech recognition does not identify the caller’s statements, the calls must be put through manually. This way business can significantly save the costs of telephone exchange. Additionally, the software from Clarity improves the availability because it makes the phone queues almost a history. That is because the Clarity Contact Manager can handle phone calls simultaneously, which makes it much more efficient than a regular staff-operated telephone switchboard.

But the Contact Manager can do even more than that. Businesses may standardise additional phone related processes, for example. Companies with numerous branch offices may set up the Contact Manager to inquire callers regarding desired subsidiary. Callers simply tell the postcode of their location and they are being put through to an appropriate subsidiary in no time. At the same time, the Contact Manager can also recognize and execute the dial pad’s input.

The voice menu of the Contact Manager can be upgraded with additional dialogues and voice inquiries. Analogically to the subsidiary inquiry described above, the companies may supplement the Clarity’s software with branch-specific information and queries. In case the caller calls outside the business hours, he is being informed about the opening hours and is able to leave a message in the mailbox. And if the caller calls during the opening hours, he or she is being put through straight to the branch office. 

Alternatively, a dialogue can be set up at this point to determine the customer’s needs more precisely. An inquiry regarding customer number, certain products or services is possible prior to the conversation with an appropriate contact person.

If the customer needs specific information, like opening hours, current events, news or stock quotes, he can easily obtain it, even without bothering the staff.
As a matter of fact, such caller pre-segmentation is also suitable for providing individual services to private and business customers. Provided the caller tells the Contact Manager he is a private customer, he can be put through to the in-house call centre. And phone calls from business clients can be put through by the Contact Manager to their personal contact person.

“Due to its versatile upgrade possibilities, the Contact Manager can be perfectly adjusted to customer’s requirements. This way our customers are able to improve their telephone service in a significant way

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