Call center solution Clarity installs a comprehensive TC system for the SAZ Group

Case Study

Call Center AgentsTask: the implementation of an international, homogenous call center and business telephony solution for the SAZ Group.

The marketing specialist SAZ AG, which is based in St. Gallen, is a company that specializes in the provision of global services geared towards new customer acquisitions and customer relationship management. The services provided by the company include sophisticated database and call center services. In order to be able to develop the growing business in an efficient, high quality manner, SAZ required a modern telephone system that was capable of supporting agent workplaces as well as business telephony. Another important factor for the company was the availability of open interfaces, in order to ensure the system could be connected to the SAZ frontend without any problems. Furthermore, the system was to be implemented in a way that allowed it to process and log all calls. This aspect was of particular importance to SAZ AG due to the recently amended data protection laws.

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