Clarity offers system for self-diagnosis of call centres

New release 2.81 of the Clarity Dialer Edition includes new self diagnostik function for call centres / Alarm by e-mail, SMS or application window shows flaws and errors in telephone campaigns / Further features: additional option for the steering of the Predictive Dialer / Improved recognition of answering machines in telephone campaigns

The Clarity Dialer Edition of Clarity is a telecommunication solution for professional outbound campaigns of call centres. With immediate effect, Clarity offers the new release 2.81 of the system with numerous improvements. „Thus, the Clarity Dialer Edition includes a modern system for the self-diagnosis of call centres and telephone campaigns“, explains Christoph Pfeiffer, CEO of Clarity AG. That means that already during operation errors and flaws can be identified. For example, the system automatically discovers if call centre agents are not working at full capacity or if the data for the telephone campaign are running short. In these and other cases of application the self diagnostic function of Clarity warns the call centre managers. This is done either by e-mail, by a pop-up window on the PC or by SMS. Due to the user-friendly front ends for the management of the call centres, the operators can react as quickly as possible if necessary.

 

More settings for the Predictive Dialer
The self diagnostic system is not the only novelty of the Clarity Dialer Edition. „We also have improved the efficiency of the Predictive Dialer, the core of our call centre software“, explains Christoph Pfeiffer. The Dialer automates these campaigns: The tool automatically assigns new conversation partners to the call centre agents. Hereby, the Dialer takes various parameters into consideration, like, for example, the average call duration of the agents and thus guarantees an optimum efficiency of the agents. Apart from additional new setting options, call centre operators can now also define the maximum time agents should wait for new calls.

 

Improved recognition of answering machines
„Furthermore, we have also improved the recognition of answering machines“, explains Christoph Pfeiffer. In this case, the Predictive Dialer stops the dialling process on time and tries to dial again at a later time.

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