Clarity presents new versions of the Business Client and Call Center Client at CallCenterWorld 2009

Development of innovative telephoning solutions to improve business processes and increase service quality is among our top business priorities. This is the motivation for our demo-versions of the new Clarity Business Client and Clarity Call Center Client, which you will see at the upcoming CallCenterWorld 2009. At the fair, the new versions will be presented with numerous improvements and innovations. A few examples: The new Business Client enables versatile communication between employees, via functions such as chat, mail, SMS and calling. The “follow me function” makes it even easier for employees to work from their laptop at home: Business Client features fully automated configuration in the new network environment. It now also features complete support for MS Outlook, and it can be used as a convenient and secure teleconferencing tool.

From now on, the new Clarity Call Center Client supports all standard call center campaigns: Inbound complete; outbound with preview and automatic dialer (IVR) as well as the more efficient predictive dialer. The Call Center Client has expanded statistical functions, which provide information, e. g. on the service level of individual agents or the number of customers on hold. Address and data management has also been enhanced, and a powerful search function for contact data lightens the workload for agents. A call history contributes to quality assurance and call improvement. To learn more, visit our exhibit in Hall 1, stand B7. We look forward to seeing you there! Of course, you don’t have top wait for the trade fair to find out more about our new products and innovations.

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