Clarity’s Anti Waiting Queue System increases Customer Loyalty

Current Study reveals weaknesses in telephony customer service / Customer frustration and migration attributed especially to waiting queues / Clarity’s anti waiting queue system improves telephony service and increases customer satisfaction, thereby contributing to customer loyalty

One of the central tasks of corporate management is achieving customer loyalty. Many measures may be taken in order to ensure such loyalty, ranging from telephony customer service to elaboration of complex marketing campaigns. The money set aside for this purpose is therefore considered a good investment. As Christoph Pfeiffer, Clarity AG’s CEO, emphasizes “it is after all much cheaper to achieve customer loyalty than to win over new customers.

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