Closing Deals on the Phone: Being on the Safe Side with the Clarity Call Logger

Sales by phone have many advantages but there are also some catches / Misunderstandings in the communication between call centre agents and customers may lead to problematic deals/ Recording calls with the Clarity Call Logger may prevents shortcomings / Saved calls ensure quality and serve as legal proof for call centres

These days, call centres are involved in the sales of a large spectrum of products by phone. The products sold range from simple cosmetic articles to highly complex financial products, such as for example insurance policies. These sales by phone bring advantages to all of those involved.

Customers can comfortably shop from home whilst companies, which conduct their sales via call centres, save on their operational costs. Yet, Christoph Pfeiffer, Clarity AG’s CEO, warns that “closed deals on the phone have some catches.

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