17. May 2006 12:50

High-Tech in Use: Predictive Dialer increases Call Center Productivity

Predictive Dialer from Clarity increases the efficiency of outbound campaigns / an advanced algorithm ensures an ideal call-management.

Outbound campaigns are an important turn-over factor for the call center sector. The aim in campaigns like Pre-Sales or Telemarketing is to handle a high number of calls at potential customers as shortly as possible. “Years ago such campaigns were done using manual callings and more or less structured lists


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