New user interface and service level display

A customer survey, which we completed this year, brought a number of wishes to light. Clarity’s development department has now dealt with the items on the task list one by one.  In order to help you improve call center efficiency, we have added a “service-level” display field to the user interface. Your agents will now be able to view at a glance how well the current campaign is being served. If this campaign is already fully covered, your agents can simply move to the next campaign. This mode is useful for both auto and predictive dialers. Another change, which will surely be of interest to you, relates to prompts and input fields. The form design and input fields are even more ergonomic. The new design has less input fields and the improved layout increases the efficiency of the call center even further.

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