Positive interim results of the Clarity customer survey

Clarity AG is committed to improving its products and services on an ongoing basis while addressing the specific requirements of its customers. In order to find out just how well our efforts are being received by the customers, the marketing department completed a detailed customer survey in summer. We are very pleased with the initial results, which show that the average customer satisfaction level is very high (good to very good). There are of course some contrasting assessments, but these simply motivate us to further improve our products and services.

Answers to the questions:

a) How would you rate the image of our company?

• very good: 21%
• very good / good: 7%
• good: 64%
• satisfactory 7%

b) How would you rate the performance of our employees and customer support on the whole?

• very good: 40%
• very good / good: 13%
• good: 20%
• satisfactory 20%
• satisfactory: 7%
• poor: 0%

c) How would you rate our products?

• very good: 31%
• good: 54%
• satisfactory: 15%
• poor: 0%

d) How would you rate our value for money?

• very good: 43%
• good: 29%
• good/satisfactory: 7%
• satisfactory: 7%
• satisfactory/poor: 7%
• poor: 7%

e) How would you rate our after sales service?

• very good: 27%
• good: 33%
• good / satisfactory:
• satisfactory 33%
• poor: 0%

Do you have any comments, questions or suggestions regarding the survey? We look forward to receiving your feedback!

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