Predictive Dialer: Clarity offers a new Front End for Agents

Clarity’s Predictive Dialer is a tool for handling outbound campaigns / Clarity offers a completely new front end for call centre agents / The new front end runs on a Microsoft .NET 3.0 environment and offers a clearer design / Customers can use pre-configured front ends according to the campaign type / Many operating elements may be configured individually for agents / At the push of a button the call may be recorded from the agent’s front end

Telephone campaigns are a source of revenue in the call centre branch. Many call centres use for their campaigns the Clarity Predictive Dialer, which is a module of the Clarity Communication Center, a software based telephone system for call centre and business telephony. The Predictive Dialer’s main function is the automatic dialling of telephone numbers to subsequently transfer calls to call centre agents. This way, agents may focus completely on the calls. Via a front end, staff members of the call centre can enter the customer’s data during the call.

Clarity AG offers a completely new version of the front end agent. According to Christoph Pfeifer, Clarity AG’s CEO, this new version takes into account the experiences of many customers in their processing of outbound campaigns. This new front end version runs on a Microsoft .NET 3.0 environment improving thereby the performance capabilities of the front end. Pfeiffer explains that „besides making changes in the technical platform, we made special improvements regarding the clear use of the front end facilitating its usage.

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