Public Authorities: Better Service and Cost Savings due to Telephony Software

Public Authorities plight against scarce financial resources / Higher expectations from both citizens and businesses / Intelligent telephony solutions aid in improving services, leading to cost savings

It has become increasingly difficult to ignore the almost daily media reports on the trying budget situation of the public sector. As if to put more strain on the already sensitive state, public authorities are faced with increasingly higher demands whereby citizens expect their needs to be met in a more personalized fashion and the business sector demands speedier permit. In light of such diverse demands, authorities have increasingly turned to software solutions to ease their path. According to Christoph Pfeiffer, executive chairman of Clarity AG, “alongside the highly modernized e-government applications, it is actually telephony software that has been a key tool in aiding the improvement of call management. At the end of the day, telephones continue to represent the most important communication channel through which citizens are able to contact public authorities.

---