Softphone with Customizable User Interface

Telephony to be Integrated into Third Party Software

At the Call Center World Berlin, Germany, Clarity is going to introduce a new tool to create customized telephone applications for Windows or  for Third Party Software. In merely a couple of minutes a user can write a program with which he can make, receive, connect or forward calls. A telephone device can either be remote controlled by the PC, or the PC itself can be turned into a telephone, using a headset („Softphone“).

The tool called GDI (General Development Interface) is based on the Windows ActiveX technology. A Java based version for Linux is also available. The default user interface delivered by Clarity already provides the most important telephony functions and can be launched simply with two lines of code. This telephony client can be customized and extended to include further functions like teleconferencing. It communicates with the Clarity Communication Center, a software based all-in-one telephony solution, which runs on normal windows servers.

Clarity names speed and flexibility as the biggest advantages of this solution. Thanks to the simple implementation, even complex customer specific applications can be realized within a short time span. According to Clarity one does not need any special skills other than Visual basic or C++ knowledge.

Additionally these telephony functions can be easily integrated into self developed or purchased Third Party Software such as CRM systems or call center software. The target groups for GDI are call centers, hotlines or companies for whom telephony processes play an important role for like home shopping or shipping agencies.

Call center service provider exciting Communication GmbH with headquarters in Dreieich, Germany, has already gathered experience using GDI. The programmers from exciting have used the GDI to integrate a Predictive Dialer in their call center software. Time spent: only a few days. According to Clarity, programming such an interface using conventional tools would have taken several weeks.

“Using GDI, telephone applications can be integrated there where they are needed and in the extent they are needed“, says Clarity CEO Christoph Pfeiffer. Through this, telephony can be merged seamlessly into the total business processes.

Jörg Weidmann, CEO of exciting Communication GmbH, says: “Using Clarity-GDI we were able to integrate telephony functions ourselves into our user interface. This flexibility is definitely a deciding factor for us when choosing a telephony solution.“

Clarity at the Call Center World (13th to 16th February): Hall 1, Booth D9a

 

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