Voice over Everything

Gartner-Study: Telephone Applications will become embedded part of Business Software

The Gartner Group expects a fundamental change in the telecommunication area, which goes even further than Voice over IP. Approximately half of all the business applications will include voice services in the coming two years, estimates Geoff Johnson, Research Vice President of Gartner: “Today we dial; tomorrow we click. Calls will be made by clicking through a document or an email rather than dialling a number.

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