Windows-based Call Logging on Hard Disks and DVDs

For a convenient and reliable documentation of emergency calls, radio communication or financial transactions, the German telephony and voice technology company Clarity offers a Windows-based call recording solution.

The Clarity Call Logger can be used as a stand-alone application as well as a complement to existing telephone systems. It can also be used as a part of the Clarity Communication Center, which entirely replaces the old telephone system by a modern software-based telecommunication system.

 

This solution which runs on any Windows-PC, writes all calls as .wav files first on the hard disk and then automatically on normal DVDs. The temporary storage on the hard disk makes it possible to play back a recording instantly. For each call, there are more than 30 different information parameters recorded such as date, waiting time and called number. These call statistics are stored together with the call recordings. Thanks to extensive filter functionalities, calls can be searched out very quickly.

 

In order to ensure data confidentiality, the Clarity Call Logger has a access rights system  that restricts the access to the recorded calls to certain agents or user groups according to the rights assigned to them. Thus, every user can listen to only those calls to which he has been granted access.

 

To enable a fail-safe operation, several servers can be used in parallel with each server expandable upto 144 channels. According to the vendor, the Call Logger is very flexible, especially with respect to the architecture. Depending on what is to be recorded, the Logger can be connected to individual end devices, to a local loop or to a Private Branch Exchange (PBX).

 

Especially in the case of financial transactions, it make sense to record calls as evidence for the content of a deal. Call recording is equally indispensable for the police, rescue and fire services to document emergency calls. Of special interest for this target group is the silence recognition to control the recording of radio communication. For call centers, call recording is important for quality assurance and staff training.

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