26. January 2009
Development of innovative telephoning solutions to improve business processes and increase service quality is among our top business priorities. This is the motivation for our demo-versions of the new...
05. January 2009
One of the focuses at this year’s CallCenterWorld in Berlin will be “quality monitoring”. The idea is to determine the quality of call center/contact center results, to document them and finally to dr...
16. December 2008
Most of Clarity’s customers in the past have opted for so-called local loop lines/subscriber lines (a mode of access which allocates a dedicated line for each call). Only the extensions are operated b...
13. November 2008
Permanent availability, mobility and service are competitive advantages that no company should be without. Wouldn't that be something for you? Especially when the technical realization is as simple as...
12. October 2008
A customer survey, which we completed this year, brought a number of wishes to light. Clarity’s development department has now dealt with the items on the task list one by one. In order to help ...
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