A presence function and controlling tool

Up until now, only those persons who were using the Clarity Business Client were able to view important employee presence information on their screens. Due to numerous suggestions from customers, Clarity has now integrated this handy new function into the Clarity Call Center Client. Thanks to this new feature, all users can now view important items of information directly on their screens, for example, how many callers are currently waiting in the queue, how many colleagues/agents are currently busy with calls or processing jobs, and how many are currently taking a break.

Another helpful function relates to controlling: it is now possible to differentiate between various kinds of breaks (e.g. lunch, coffee break, having a cigarette, etc.). A statistics function has also been provided, which allows you to analyze the data that has been collected. Information such as the number of calls/callers and the amount of time they had to wait can also be analyzed.

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