Clarity presents the optimised predictive dialer

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Clarity presents the optimised predictive dialer

There are dialing computers – and there are predictive dialers: quick dialing saves time and facilitates the work of a call agent. However, it only becomes exciting and interesting from economic point of view with an intelligent predictive dialer. Clarity AG has once more come up with a number of interesting ideas for its module in order to improve the utilisation of call center capacities. Tried and test options have however be maintained: the Clarity predictive dialer goes through its list while the agents are making their calls; it is capable of both fax and answering machine recognition and eliminates engaged numbers or numbers which can not be reached. According to Christoph Pfeiffer, member of the executive board of Clarity, the number of contacts which are forwarded by the recently optimised predictive dialer has been increased by a further 10%,  a real competitive advantage for call centers.  A newer, more complex algorithm uses statistical values to determine when and to whom the next caller will be forwarded. And if a caller should be on the line before and agent can accept the call, an announcement is played or – depending on the requirements of the customer – the call is dropped. The latter should obviously only occur in rare cases as the person being called could consider this harassment – the dialing behaviour can therefore be individually configured in line with the address quality and campaign requirements, therefore enabling optimum results to be achieved. 

 

More information on the Clarity Dialer Edition

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