What is a speech dialog system?

Like a Website, a speech dialog system enables its customers' access to digital services. Not only via a computer, but also via any telephone. Speechdialog systems thereby connect the simple handling and the widespread availability of the telephone with the self-service mentality of the internet.

That means that with voice dialog systems you are able to reach a much larger target group than with websites because there are still significantly more telephones than computers with internet access. In addition, the access medium is the spoken word, the user doesn't need to acquire specific skills in order to use a speech application.

The commonalities with the web continue on a technical level. Just like in the net, voice portals have common standards as well as the separation of applications and infrastructure. Clarity offers you both infrastructure in the form of the V/3 Dialog Platform and application in the form of industry-specific building blocks or modules. In addition, Clarity develops individual voice system for your specific needs.

Benefits for you:

• Freeing up of employees from routine questions
• Stronger customer relationships via improved service
• Creation of new business areas (Voice Commerce)
• Development of new customer groups (for example: people without internet connection) 
• Cost reduction (Return on Investment usually within 6 to 12 months)

Benefits for your customers:

• Discreet service
• Around-the-clock availability 
• Consistent friendliness of service
• No more long waiting times
• Use of self-service offers also possible without internet access