Clarity Banking

Banking and Financial Services are perfect for speech dialog systems. This customer service improvement doesn't come with margin-decreasing higher costs, but rather, significant savings.

The reasons for this are:

• Security: Voice applications recognize customers by their voice. This is more convenient and safer than passwords, PINs, and Transaction Numbers (TAN) ever were.
• Structure: The lion's share of incoming calls are predictable, for example, requesting account balance, payment transfers, or securities transactions. This is ideal terrain for voice portals. Highly qualified employees are relieved of routine tasks and gain time for more demanding tasks.
• Discretion: Financial matters are extremely personal. Therefore customers appreciate the guaranteed discretion and automated service offers.
• Availability: The worldwide finance markets never sleep. With a voice portal, banks and financial services are able to accommodate and serve their customers around the clock.
• Acceptance: Self-service has been well-accepted by banking customers for years.

Clarity has created a tailor-made solution packet for the financial industry comprised of building blocks for the following functions: 

• Speaker-authentication
• Bank transfers
• Account information requests
• Stock trading
• Information services ("Has the bank transfer been deposited?")
• General information requests ("Please send me an overview of your real-estate funds.")
• Outbound calls ("Your Bayer shares have reached a stop-loss.")
  
  

To learn more about business cases and return on investment, click here to order the Business Whitepaper "Banking".