Automatic Call Distribution

The Clarity ACD base module of the Clarity Communication Center connects your callers to the correct contact person using intelligent technology.

Therefore your contact center agents' work will be evenly distributed, holding time will be reduced, and service improved.

The ACD-Module has the following functions:

• Customer-oriented routing
• Customers and service-related lines on hold
• Organized agent groups including virtual groups
• Directed overflow
• Skill based routing
• Service-related routing

Moreover, Clarity ACD is part of Anti-Queuing-Systems.