Clarity-AG: Inteligence Voice Portal Technology

 

Clarity Call Center Client

A certain customer wants to be called only by “his” agent. You have an address list that allows absolutely no dropouts. You want all calls fully documented, and the call data available for quick reference … in short, you are looking for the ideal call center solution?

Clarity Call Center Client is the comfortable and efficient user front end for your call center: inbound or outbound, for efficient handling of large call volumes in the shortest possible time or efficient preparation for, conducting of and follow-up on important customer calls. You can select exactly the right dial mode (Predictive Dialer, Preview or Auto-Preview), adjust resubmissions to customer specifications, create brakes and much more. Give us a call. We would be glad to tell you about what the Clarity Call Center Client can do for you!

  • Service-friendly: Clarity Call Center Client offers you all the possibilities of a modern system solution. The elements are simple to use and easy to learn. Creating a campaign is effortless. Your agents immediately get a comprehensive overview so they can concentrate exclusively on their calls.
  • Efficient: In conjunction with the Clarity Predictive Dialer, our Clarity Call Center Client ensures high capacity utilization for your call center, while reducing the dropout rate to a minimum.
  • Secure: Clarity Logger fully documents all data, calls and call results – as well as making this information available as a clear overview anytime it is needed.