Predictive DialerThe Clarity Predictive Dialer (CPD) is an efficient tool that starts, performs and evaluates outbound campaigns. It is used as an add-on module to the Clarity Communication Center. This combination is also referred to as Clarity Dialer Edition. Campaigns and assignmentsCampaigns and assignments are administered via a data bank. Campaigns specify the project conditions - such parameters as how and when outbound calls should be performed. Therefore time, waiting period, estimated call duration and number of re-dialings can be set. Algorithm and parametersWhile processing the assignments , the Predictive Dialer calculates on basis of average call duration when the next agent will be available and offers him the next call at the exact moment. |
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