Voice recognition

Modern speaker-independent voice recognition software can handle millions of words, and multiple pieces of information can be extracted from a single sentence. This opens up many new possibilities for dialogue design. Instead of navigating through a hierachical menu ("Press one for destination"), a caller can express his wishes in a single utterance ("I would like to go from London to Manchester next Friday"). That means shorter dialogues and thus increased customer satisfaction.

Presently, speech recognition engines from Scansoft (OSR) and Nuance are supported.